Industrial-grade lavender refers to dried flower material and essential oil lots that meet our internal specification for moisture content, stem-to-flower ratio, and visual uniformity. We grade every batch before it leaves the greenhouse, and we share the grading sheet with your procurement team so the acceptance criteria are clear before dispatch.

Volumes are quoted in metric tonnes for dried material and in litres for essential oil. Each shipment includes a packing list with net weight per pallet and the batch reference. If your receiving team needs a different unit, we can convert the figures in the documentation, but the contract quantity stays in the original unit of measure.

A delivery window is the range of dates during which the truck can arrive at your dock. It is not a promise of arrival on a specific day. We confirm the window in writing at least five working days before dispatch, and we update you if weather or road conditions shift the schedule by more than twelve hours.

Yes. We can send a sealed sample from the current harvest lot so your quality team can run their own checks. Samples are shipped in small containers and are not intended for production use. The sample lot number is recorded, and the full order is matched to that same lot whenever possible.

If a shipment does not match the agreed specification, your receiving team should note the discrepancy on the delivery receipt and contact us within two working days. We arrange a joint inspection or a third-party lab test, and we cover the cost of replacement or credit for the rejected portion. The rest of the shipment remains payable under the original terms.

Standing orders can be adjusted in volume or frequency with fourteen days of written notice. Changes that affect the harvest plan, such as moving a large allocation to a different month, may require a revised schedule. We confirm every adjustment in writing so both sides have the same record.