How Lesetoilesdeprovence collects, uses, and protects information from corporate clients, suppliers, and site visitors across Australia.
When you submit an inquiry through our contact form, request a quote for bulk lavender or agricultural raw materials, or register as a supplier, we receive the details you provide: your name, company name, email address, phone number, and the content of your message. Our servers also log technical data automatically, including browser type, device identifiers, IP address, and pages visited, so we can maintain site security and understand how procurement teams navigate our catalog.
We use a small set of cookies to remember your session preferences and to measure aggregate traffic patterns through a privacy-respecting analytics tool. These cookies do not store sensitive business information, and you can disable them in your browser settings without losing access to our product lists or contact channels. We do not use advertising trackers or sell browsing data to third parties.
Your information is used solely to respond to supply inquiries, prepare delivery estimates for industrial-grade lavender and raw botanical materials, manage ongoing B2B contracts, and comply with Australian record-keeping obligations for agricultural transactions. If you contact us about a specific order, we may share relevant details with our logistics partners strictly to arrange shipment and confirm delivery windows.
Inquiry messages and associated correspondence are stored on secured servers operated by our hosting provider in Australia. We keep contact records for as long as needed to fulfill your request or maintain an active supplier relationship, then delete or anonymize them. Technical logs are retained for no longer than twelve months unless required for fraud prevention or legal compliance.
We rely on a limited number of service providers to run this website and our business communications: a hosting company, an email delivery service, and a form submission handler. Each processor receives only the minimum data necessary to perform its task and is bound by a data processing agreement. We do not transfer personal information outside Australia unless the recipient meets equivalent privacy safeguards.
You may request a copy of the personal data we hold about you, ask for corrections, demand deletion, or withdraw consent for future processing at any time. To exercise these rights under the Australian Privacy Principles, email us with your request and we will respond within thirty days. You may also lodge a complaint with the Office of the Australian Information Commissioner if you believe we have mishandled your information.
This site does not make false statements about product origins, cultivation volumes, or delivery capabilities. We do not fabricate client endorsements, invent urgency around inventory levels, or imply affiliation with government bodies or certification programs we have not earned. All representations about our greenhouse operations and logistics network are accurate as of the date of publication.
For any privacy-related question, data access request, or concern about how your information is handled, contact our office at Level 8 976 Mante Junction, Lake Lindaborough, NSW 2376, call (07) 0132 3369, or write to info@lesetoilesdeprovence.com. This policy was last updated on 14 March 2025.